New York Times 6/12/2007 included an interesting article: “‘Been There?’
Sometimes That Isn’t the Point” by Sally Satel.

Here’s the article:

During our first year as psychiatric residents at a veterans’ hospital,
any patient could reliably stump my colleagues and me by asking one
simple question: “If you weren’t in Vietnam, how can you possibly help me?”

We hadn’t been to Vietnam. We were in high school during the worst years
of the war. And no, we had never been ambushed, cradled a dying buddy in
our arms or dodged land mines. It was a mocking question, really — “Were
you in Vietnam?” — and it left us tongue-tied and apologetic.

What were the patients really saying to us? Nancy’s patient, we
determined, was testing her perseverance: would she really try to know
him? The veteran John was seeing, it soon became clear, was keeping him
at arm’s length to conceal a heroin habit. Matt’s patient — the one who
told him haughtily at the start of every session, “Really, now, college
boy, this will be pointless” — was so ashamed of his tattered life that
he had to demean his therapist.

My patient, Rich B., was a former tunnel rat, a wiry soldier who could
navigate the Vietcong underground networks. His diagnosis was “anxiety.”
Mr. B. was in the habit of quizzing me disdainfully. What were the dates
of the Tet offensive? What happened at My Lai? Do you have any idea what
it’s like to go down in a tunnel?

At first I was defensive. But then I said: “Of course I don’t know these
things, Mr. B. You do. Tell me everything.” That seemed to break the
ice. Our therapy became a bit like a tutorial, and the patient realized
I valued his knowledge.

In passing, he would mention trouble with his 16-year-old daughter and
how their pitched arguments agitated the whole family. Yet when I tried
to discuss his home life, he brushed it aside, saying, “So, let me tell
you about the time … .”

After two months, Mr. B. was feeling less anxious and missed fewer days
of work, but dealings with his daughter remained volatile. I told him it
was my turn to help. “I was never in a tunnel, Mr. B., but I was a 16-
year-old girl once.” He assented; finally, there was enough trust between us.

Vietnam had little to do with his distress. Indeed, he spoke of his tour
of duty as a tale of adventure, not horror. Yet the invitation to talk
about the most dramatic chapter in his life proved a pathway to
practical engagement.

I now hear the question “Have you been there, done that?” for the proxy
it often is. In his practice, the psychotherapist Saul Raw finds it a
common query. “I find it can reflect more profound difficulties in
forming collaborative relationships based on trust,” he told me, “and,
at the same time, recognizing that all empathy has imperfections.”

For other patients, though, the “Have you ever …” question is less a
therapeutic riddle to be solved — as it was in the case of Mr. B — than
an expression of genuine skepticism that they can indeed be helped.

It is the kind of question asked by a person who believes his very soul
has been warped by calamity. “Sometimes a patient expresses frustration
that I can’t possibly help him because I never experienced the trauma
that he did,” said Dr. Walter Reich, a professor of psychiatry at George
Washington University and a former director of the United States
Holocaust Memorial Museum, whose patients have included Holocaust survivors.

“Please tell me what happened, how you reacted to it then and how it
lives in you now,” he will ask. He gently prods his patient to step out
of his private world, “a chamber often filled with circular and self-
devouring ruminations.” In the act of making his experience clear and
complete to the therapist, the patient has to make it clear and complete
to himself, Dr. Reich explains, adding that “in the process, he accepts
into his being something that was once consuming it.”

Addiction, too, can be an intense and defining experience. “I have heard
patients say that if you haven’t been there you can’t help me,” said
Keith Humphreys, a Stanford psychologist. “So I tell them, ‘I can help
you live a sober life because it’s all I have ever lived.’ ”

It’s true that having “been there” can endow a drug-abuse clinician with
valuable authority and authenticity. There is just so much bluster a
patient can get past a counselor who is a streetwise former junkie
(which is why I, the forever-abstinent psychiatrist at a methadone
clinic, often seek a second opinion from our counselors). Moreover, that
recovered counselor inspires hope that addiction can be conquered.

But most of the time, therapist and patient do not share a history. And
even if they do, there is no guarantee it will help. A mutual bond can
paradoxically reinforce the patient’s sense of isolation from others.
Also, commonality can lead the therapist to identify too closely with
the patient, thus compromising objectivity.

In truth, the most relevant knowledge a clinician can possess is the
experience of having known and treated many patients already. This is
how he learns to become a skilled interpreter of the protean query “Have
you ever…?”

Sally Satel is a psychiatrist and a resident scholar at the American
Enterprise Institute.